Privacy policy

Last updated: August 12, 2025

This Privacy Policy describes how Tronpo (“we,” “us,” or “our”) collects, uses, and shares your personal information when you visit or make a purchase from https://tronpo.com (the “Site”). By using the Site, you agree to the collection and use of information in accordance with this Policy and our Terms of Service, Shipping Policy and Returns and Refund Policy.

1. Information We Collect

a) Device Information

When you visit the Site, we automatically collect certain information about your device, including your web browser, IP address, time zone, and information about cookies installed on your device. As you browse, we also collect information about pages or products you view, referring websites or search terms, and how you interact with the Site. 

We collect Device Information using the following technologies:

• Cookies: Data files placed on your device (you can disable cookies in your browser settings).
• Log files: Track actions on the Site and collect IP address, browser type, ISP, referring/exit pages, and timestamps.
• Web beacons/tags/pixels: Electronic files used to record browsing and purchase behavior.

b) Order Information

When you make or attempt to make a purchase, we collect information including your name, billing address, shipping address, payment information (e.g., card details or payment wallet), email address, and phone number.

c) Marketing Information

If you opt in, we may collect your email address, phone number, or social handle to send marketing communications about our products and services.

2. How We Use Your Information

• To process orders, take payment, arrange shipping, and provide invoices/order confirmations.
• To communicate with you about orders and customer support requests.
• To screen orders for fraud or potential risks.
• To provide and improve our services, website experience, and marketing.
• To provide advertising or marketing communications consistent with your preferences.

3. Sharing Your Personal Information

We share your information with trusted third parties to operate our business and the Site:

• Shopify (store platform). See Shopify’s Privacy Policy.
• Payment processors (e.g., card networks or wallets) to securely process payments. See our Payment Policy for more information.
• Google Analytics to understand Site usage. See Google’s Privacy Policy.
• Advertising partners to deliver relevant ads on platforms such as Google, Facebook/Instagram, and Bing.

We may also share information to comply with laws and regulations, respond to lawful requests, or protect our rights.

4. Targeted Advertising & Opt-Outs

We may use your information to provide targeted ads or marketing communications. 

• Google Ads Settings
• Facebook Ad Preferences
• Bing Ads Preferences
• Digital Advertising Alliance Opt-Out

5. Your Rights

a) GDPR (EU/EEA Residents)

You have the right to access the personal data we hold about you and to request correction, deletion, restriction, objection to processing, and data portability. To exercise these rights, contact us using the details below.

b) CCPA & CalOPPA (California Residents)

You have the right to know what personal information we collect and share, request deletion of your personal information, opt out of the sale or sharing of personal information (if applicable), and not be discriminated against for exercising these rights. You may submit requests via email or our contact form.

6. Data Retention

We retain your information for as long as necessary to fulfill the purposes described in this Policy unless you request deletion, subject to legal and operational requirements.

7. Do Not Track

Please note we do not alter our Site’s data collection and use practices when we see a “Do Not Track” signal from your browser.

8. Minors

The Site is not intended for individuals under the age of 18.

9. SMS Marketing (If Applicable)

By providing your phone number and expressly opting in, you consent to receive SMS messages about orders and promotions. Message frequency may vary. Message and data rates may apply. You can opt out at any time by replying “STOP” or by contacting us using the details below. Consent is not a condition of purchase.

10. International Transfers

We may transfer, store, and process your information outside of your country of residence, including to jurisdictions that may not have the same data protection laws. By using the Site, you consent to these transfers as permitted by applicable law.

11. Security

We implement administrative, technical, and physical safeguards designed to protect your personal information. However, no method of transmission over the Internet or electronic storage is completely secure, and we cannot guarantee absolute security.

12. Changes to This Policy

We may update this Privacy Policy from time to time to reflect changes to our practices or for legal, regulatory, or operational reasons. Continued use of the Site after updates constitutes acceptance of the revised Policy.

13. Contact Us

Should you have any questions about our privacy practices or this Privacy Policy, or if you would like to exercise any of the rights available to you, please call or email us at hello@tronpo.com or contact us at +1 754-816-7955.