Privacy policy
Last updated: October 30, 2025
This Privacy Policy explains how Tronpo ("we," "us," "our") collects, uses, and shares your personal information when you visit, use our services, make a purchase from Tronpo.com (the "Site"), or communicate with us about the Site (collectively referred to as the "Services"). In this Privacy Policy, "you" refers to any user of the Services, including customers, website visitors, or any individual whose information we collect as described here.
Please review this Privacy Policy carefully.
Changes to This Privacy Policy
We may update this Privacy Policy from time to time, including to reflect changes to our practices or for other operational, legal, or regulatory reasons. We will post the revised Privacy Policy on the Site, update the "Last updated" date, and take any other steps required by applicable law.
How We Collect and Use Your Personal Information
To provide the Services, we collect your personal information from several sources, as detailed below. The specific information we collect and use depends on how you interact with us.
In addition to the specific uses mentioned below, we may use the information we collect to communicate with you, provide and improve the Services, comply with legal obligations, enforce our terms of service, and protect the Services, our rights, and the rights of our users or others.
Personal Information We Collect
The personal information we collect about you depends on how you interact with our site and use our services. "Personal information" refers to any data that identifies, relates to, describes, or can be linked to you. Below, we outline the categories and types of personal information we gather.
Information We Collect Directly From You
Information you provide through our Services may include:
- Contact information such as your name, address, phone number, and email.
- Order details including your name, billing and shipping addresses, payment confirmation, email address, and phone number.
- Account information like your username, password, security questions, and other data for account security.
- Customer support communications including any details you share when contacting us through the Services.
Some features of the Services may require you to provide certain personal information. While you can choose not to share this information, it may limit your ability to access or use these features.
Usage Information We Collect
We may automatically collect information about how you interact with our Services ("Usage Data") using cookies, pixels, and similar technologies ("Cookies"). This data can include details about how you access and use our Site and account, such as device and browser information, network connection details, your IP address, and other interactions with the Services.
Information We Receive from Third Parties
We may also collect information about you from third parties, including vendors and service providers who gather data on our behalf, such as:
- Companies that support our site and services, such as Shopify.
- Payment processors that handle payment details (e.g., bank account, credit or debit card information, billing address) to process payments and fulfill your orders, ensuring you receive the products or services you requested under our agreement.
When you visit our site, interact with our emails, services, or ads, we or our third-party partners may automatically collect information using tracking technologies like pixels, web beacons, software developer kits, third-party libraries, and cookies.
We handle all information obtained from third parties in line with this Privacy Policy. Refer to the section Third-Party Websites and Links below for more details.
How We Use Your Personal Information
Providing Products and Services. We use your personal information to deliver our Services as part of our agreement with you. This includes processing payments, fulfilling orders, sending notifications related to your account, purchases, returns, or other transactions, managing your account, arranging shipping, and handling returns or exchanges. We may also enhance your experience by allowing Shopify to link your account with other Shopify services you choose to use. In such cases, Shopify will process your information according to its Privacy Policy and Consumer Privacy Policy.
Marketing and Advertising. We use your personal information for marketing, including sending promotional emails, text messages, or mail and displaying relevant ads for products or services. This helps us tailor the Services and advertising on our site and other platforms. If you're an EEA resident, we rely on our legitimate interest in promoting our products as the legal basis for processing your data, in accordance with Art. 6 (1) (f) GDPR.
Security and Fraud Prevention. Your personal information helps us detect, investigate, and address potential fraud, illegal activity, or security threats. If you register an account, you are responsible for keeping your credentials secure. Avoid sharing your username, password, or other access details. If you suspect your account is compromised, contact us immediately. For EEA residents, these activities are based on our legitimate interest in maintaining website security as outlined in Art. 6 (1) (f) GDPR.
Communicating with You and Improving Services. We use your personal information to provide customer support and improve our Services. This aligns with our legitimate interests in being responsive, delivering effective service, and maintaining a positive business relationship, as per Art. 6 (1) (f) GDPR.
Cookies
We use cookies on our site, like many websites. For details about the cookies we use to power our store with Shopify, visit https://www.shopify.com/legal/cookies. Cookies help us enhance and operate our site and services by remembering your preferences and actions. They also support analytics to improve user experience and optimize our services. Additionally, we may allow third parties and service providers to use cookies to personalize services, products, and advertising on our site and others.
Most browsers accept cookies by default, but you can adjust your browser settings to reject or delete them. Keep in mind, blocking or removing cookies may negatively affect your experience, causing some features or functions to work improperly or become unavailable. Also, blocking cookies may not fully prevent information sharing with third parties, such as advertising partners.
You may opt out of data sharing by visiting Your Privacy Choices page.
Sharing Your Personal Information
We may share your personal information with third parties for legitimate business reasons, to fulfill contracts, or as otherwise outlined in this Privacy Policy. These situations include:
- With vendors and service providers who work for us (e.g., IT, payment processing, data analytics, customer support, cloud storage, shipping).
- With business and marketing partners to offer you services and advertising. These partners will use your information according to their own privacy policies.
- When you consent or ask us to share specific information with third parties. This includes sharing to ship products to you or through your use of social media widgets or login features.
- With our corporate affiliates, as part of our legitimate interest to operate a successful business.
- In connection with business transactions (like mergers or bankruptcy), to meet legal obligations (including responding to subpoenas or search warrants), to enforce our terms of service, and to protect our rights, the Services, and the rights of our users or others.
We disclose the following categories of personal information and sensitive personal information about users for the purposes set out above in "How we Collect and Use your Personal Information" and "How we Disclose Personal Information":
| Category | Categories of Recipients |
|---|---|
|
|
We do not use or disclose sensitive personal information without your consent or for the purposes of inferring characteristics about you.
Third-Party Websites and Links
Our website may contain links to third-party websites or online platforms. If you visit a site we don't control, you should review its privacy policies and terms. We are not responsible for the privacy or security of these sites, nor do we guarantee the accuracy or reliability of their information.
Information you share in public or semi-public spaces, such as third-party social media platforms, may be seen by other users. We cannot control how they or the third party use your information. Including a link on our site does not imply our endorsement of the platform's content or its operators, unless otherwise stated.
Children's Data
Our Services are not intended for children, and we do not knowingly collect personal information from them. If you are a parent or guardian and believe your child has provided us with their personal information, please contact us using the details below to request its deletion.
As of the Effective Date of this Privacy Policy, we do not have actual knowledge that we “share” or “sell” (as defined by applicable law) the personal information of anyone under 16 years of age.
Protecting and Retaining Your Information
No security measures are completely foolproof, and we cannot guarantee absolute security. Additionally, information you send to us may not be secure during transit. We advise against using unprotected channels to share sensitive or confidential information with us.
The length of time we retain your personal information depends on various factors, including whether it is needed to manage your account, provide our services, comply with legal obligations, resolve disputes, or enforce applicable contracts and policies.
Your Rights
Depending on your location, you may have some or all of the following rights regarding your personal information. These rights are not absolute, may apply only in certain circumstances, and we may decline your request as permitted by law.
- Right to Access / Know: You can request access to the personal information we hold about you, including details on how we use and share it.
- Right to Delete: You can request that we delete the personal information we maintain about you.
- Right to Correct: You can request that we correct inaccurate personal information we maintain about you.
- Right to Portability: You can request a copy of the personal information we hold about you and ask us to transfer it to a third party, with certain exceptions.
- Restriction of Processing: You can ask us to stop or restrict our processing of your personal information.
- Withdrawal of Consent: Where we process your information based on consent, you have the right to withdraw that consent at any time.
- Appeal: You can appeal our decision if we decline your request by replying directly to our denial.
- Managing Communication Preferences: We may send you promotional emails. You can opt out at any time by using the unsubscribe link in our emails. If you opt out of promotional emails, we may still send you non-promotional messages, such as those about your account or recent orders.
You may exercise any of these rights where indicated on our Site or by using the contact details provided below.
We will not discriminate against you for exercising these rights. Before we provide a substantive response, we may need to verify your identity by collecting information such as your email address or account details. In accordance with applicable laws, you may use an authorized agent to make requests on your behalf. We will require the agent to provide proof of your authorization and may need you to verify your identity directly with us. We will respond to your request in a timely manner as required by law.
a) GDPR (EU/EEA Residents)
You have the right to access the personal data we hold about you and to request correction, deletion, restriction, objection to processing, and data portability. To exercise these rights, contact us using the details below.
b) CCPA & CalOPPA (California Residents)
You have the right to know what personal information we collect and share, request deletion of your personal information, opt out of the sale or sharing of personal information (if applicable), and not be discriminated against for exercising these rights. You may submit requests via email or our contact form.
Sharing Your Personal Information
We share your information with trusted third parties to operate our business and the Site:
- Shopify (store platform). See Shopify’s Privacy Policy.
- Payment processors (e.g., card networks or wallets) to securely process payments. See our Billing Terms and Conditions for more information.
- Google Analytics to understand Site usage. See Google’s Privacy Policy.
- Advertising partners to deliver relevant ads on platforms such as Google, Facebook/Instagram, and Bing.
We may also share information to comply with laws and regulations, respond to lawful requests, or protect our rights.
Targeted Advertising & Opt-Outs
We may use your information to provide targeted ads or marketing communications.
- Google Ads Settings
- Facebook Ad Preferences
- Bing Ads Preferences
- Digital Advertising Alliance Opt-Out
Data Retention
We retain your information for as long as necessary to fulfill the purposes described in this Policy unless you request deletion, subject to legal and operational requirements.
Do Not Track
Please note we do not alter our Site’s data collection and use practices when we see a “Do Not Track” signal from your browser.
Minors
The Site is not intended for individuals under the age of 18.
International Data Transfers
We may transfer, store, and process your personal information in countries other than your own. This information may also be processed by our staff, as well as third-party service providers and partners located in these countries.
Contact Information
