Frequently Asked Questions

Welcome to Tronpo's FAQ Page

We've answered common questions here to ensure a smooth shopping experience. If you need more help, please contact us.

Question #1: How long will it take to receive my order?

Answer: Estimated delivery times are:

• Handling: 1-3 business days
• Transit: 6-7 business days
• Total Estimated Delivery: 7-10 business days

For more details, please see our Shipping Policy.

Question #2: Do you offer free shipping?

Free shipping is available for all orders within the United States. See our Shipping Policy for details.

Question #3: Where is Tronpo located?

Answer: Tronpo is a U.S.-based sandal brand specializing in open-toe designs for outdoor and casual wear. We offer a carefully curated selection, with shipping available only within the U.S.

Question #4: What if I receive a defective product?

Answer: If you receive a defective item, we'll replace it at no cost. Please contact us within 30 days to arrange the return. For more information, refer to our Refund Policy.

Question #5: Can I cancel my order after it’s placed?

Answer: You can cancel your order within 24 hours of placement before the order has shipped. Please contact us immediately to do so.

Question #6: What is your return policy?

Answer: Our return process is quick and straightforward. For full details, visit our Refund Policy page.

Question #7: When will I get my refund after returning a product?

Answer: After we receive and inspect your returned item, your refund will be processed. Refunds typically appear on your original payment method within 7 business days, depending on your bank or payment provider. See our Refund Policy for more details.

Question #8: Do you offer any warranties or guarantees on your products?

Answer: Yes, all purchases come with a 30-day return option should you change your mind. We also have a one-year Warranty Policy on workmanship. Please see our Refund Policy and Warranty Policy pages for more information.

Question #9: How can I contact customer support?

Answer: You can reach our customer support team via our Contact Us page or by emailing hello@tronpo.com.

Question #10: Do you ship internationally?

Answer: We currently only ship within the United States.

Question #11: Do you have a physical store location I can visit?

Answer: We operate exclusively online, enabling us to provide competitive prices and a broad range of products.

Question #12: Can I place a bulk order for my business or organization?

Answer: Yes, we do. Please contact our customer support team for more details on bulk orders.

Question #13: What is the process for exchanging a product?

Answer: Please see our Refund Policy for detailed information about product exchanges.

Question #14: How can I track my order?

Answer: Track your order anytime on the Track Order page of our website.