Walking solo is one thing. Feeling alive while walking solo is another. Here we empower you with the right fit to feel great, to feel alive. Whether with company or solo, feel your best self. Feel the Tronpo way!
Please see our customers' most asked questions below. If there is anything we may be able to help you with, please don't hesitate to reach out to us anytime. We are always here for you!
How long will it take to receive my order?
Estimated delivery times are:
- Handling: 1-3 business days
- Transit: 5-7 business days
- Total Estimated Delivery: 6-10 business days
For more details, please see our Shipping Policy.
Do you offer free shipping?
Free shipping is available for all orders within the United States. See our Shipping Policy for details.
Where is Tronpo located?
Tronpo is a U.S.-based sandal brand specializing in open-toe designs for outdoor and casual wear. We offer a carefully curated selection, with shipping available only within the U.S.
What if I receive a defective product?
If you receive a defective item, we'll replace it at no cost. Please contact us within 30 days to arrange the return. For more information, refer to our Refund Policy.
Can I cancel my order after it’s placed?
You can cancel your order within 24 hours of placement before the order has shipped. Please contact us immediately to do so.
What is your return policy?
Our return process is quick and straightforward. For full details, visit our Refund Policy page.
When will I get my refund after returning a product?
After we receive and inspect your returned item, your refund will be processed. Refunds typically appear on your original payment method within 7 business days, depending on your bank or payment provider. See our Refund Policy for more details.
Do you offer any warranties or guarantees on your products?
Yes, all purchases come with a 30-day return option should you change your mind. We also have a one-year Warranty Policy on workmanship. Please see our Refund Policy and Warranty Policy pages for more information.
How can I contact customer support?
You can reach our customer support team via our Contact Us page or by emailing hello@tronpo.com.
Do you ship internationally?
We currently only ship within the United States.
Do you have a physical store location I can visit?
We operate exclusively online, enabling us to provide competitive prices and a broad range of products.
Can I place a bulk order for my business or organization?
Yes, we do. Please contact our customer support team for more details on bulk orders.
What is the process for exchanging a product?
Please see our Refund Policy for detailed information about product exchanges.
How can I track my order?
Track your order anytime on the Track Order page of our website.
